FAQ

A deposit is required to book most services and is applied toward your total. If you cancel or reschedule with at least 24 hours' notice, your deposit is fully protected — you can have it refunded or transferred to your new appointment. Cancellations with less than 24 hours' notice forfeit 50% of the deposit, and cancellations within 1 hour of your appointment or no-shows forfeit 100%. Because our services are personalized, we don't offer refunds on completed services, but if you're ever unhappy with your result, reach out within [3–7] days and we'll make it right. Full details are on our Refund Policy page.

We're open Monday through Friday, 10am to 6pm, and Saturday, 11am to 5pm. We're closed on Sundays. Appointments outside these hours aren't available, so we recommend booking early to get your preferred time.

Booking is easy — just click "Book Now" anywhere on our site to see availability and reserve your spot online. A deposit is required to secure your appointment. If you're not sure which service is right for you, book a consultation and we'll help you decide. Walk-ins are subject to availability, so booking ahead is always best.

We accept all major payment methods — cash, Visa, Mastercard, Discover, and debit cards — as well as tap-to-pay and mobile wallets. Please note we do not accept American Express. Deposits are paid online at the time of booking, and the remaining balance is due at the end of your appointment.

We specialize in hair extensions (braid and volume installs, full-length transformations, removals, and reinstalls), hair color (root touch-ups, full color, toner, bleach, and fashion color), perms and Japanese straightening, women's and men's haircuts, and a range of hair and scalp treatments. You can browse our full menu with pricing on our Services page.

A deposit is required to book most services and is applied toward your total. If you cancel or reschedule with at least 24 hours' notice, your deposit is fully protected — you can have it refunded or transferred to your new appointment. Cancellations with less than 24 hours' notice forfeit 50% of the deposit, and cancellations within 1 hour of your appointment or no-shows forfeit 100%. Because our services are personalized, we don't offer refunds on completed services, but if you're ever unhappy with your result, reach out within 3 days and we'll make it right. Full details are on our Refund Policy page.

The prices you see are starting points because every client's hair is different. Your final quote depends on factors like length, thickness, density, condition, and the amount of hair or product needed to achieve your look. We'll always confirm your exact price at your consultation before any service begins — so there are no surprises.

For many services — especially extensions, color, lightening, and fashion color — yes. A consultation lets us assess your hair, understand your goals, and give you an accurate quote. Some services include the consultation as part of the appointment; others (like fashion color) require a separate consultation first. If you're unsure, book a consultation and we'll guide you.

For many services — especially extensions, color, lightening, and fashion color — yes. A consultation lets us assess your hair, understand your goals, and give you an accurate quote. Some services include the consultation as part of the appointment; others (like fashion color) require a separate consultation first. If you're unsure, book a consultation and we'll guide you.

Come with clean, dry, product-free hair unless we've told you otherwise, and bring inspiration photos if you have a specific look in mind. For color or lightening services, let us know your full hair history (previous color, boxed dye, or chemical treatments) so we can plan safely. Please also tell us about any allergies or scalp sensitivities in advance.

Please let us know as soon as possible. If you arrive more than 15 minutes late, we may need to shorten your service or reschedule, since our appointments are time-sensitive. Significant late arrivals may be treated as a late cancellation under our deposit policy.

It depends on the service — a quick treatment or trim may take under an hour, while extensions, full color, or straightening can take several hours. Each service listing shows an estimated duration, and we'll give you a clearer time frame at your consultation so you can plan your day.

We provide our own premium, luxury 100% real human hair for all extension services, so you can be confident you're getting beautiful, high-quality results every time. The cost of the hair is factored into your final quote, which we confirm at your consultation based on the length, fullness, and amount of hair needed for your look.