Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.
Refund Policy
Last updated: July 31, 2026
This policy explains how deposits, cancellations, rescheduling, and refunds work at Ichigo. By paying a deposit and booking an appointment, you agree to these terms.
1. Deposits
A deposit is required to book most services. Your deposit:
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Secures your appointment time;
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Is applied toward the total cost of your service;
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Varies in amount depending on the service booked (the amount is shown at the time of booking).
2. Cancellations & Rescheduling
We require at least 24 hours' notice to cancel or reschedule an appointment. How your deposit is handled depends on how much notice you give:
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24 hours or more before your appointment: Your deposit is fully protected. You may choose to either have it refunded or transferred to your rescheduled appointment.
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Less than 24 hours before your appointment: 50% of your deposit is forfeited. The remaining 50% may be applied to a rescheduled appointment or refunded.
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1 hour or less before your appointment, or a no-show: 100% of your deposit is forfeited.
3. Late Arrivals
If you arrive more than 15 minutes late, we may need to shorten or reschedule your service. At our discretion, a significant late arrival may be treated as a late cancellation, and the deposit terms above may apply.
4. Refunds on Completed Services
Because our services are personalized and performed by hand, we do not offer refunds on completed services. Your satisfaction matters to us — if you are unhappy with your result, please contact us within 3 days of your appointment and we will do our best to make it right, which may include a complimentary or discounted adjustment where appropriate.
5. Consultation-Based & Custom Services
For services quoted at consultation (such as fashion color or custom braid work), any deposit taken to reserve the consultation or appointment follows the same cancellation terms above.
6. How Refunds Are Issued
Approved refunds are returned to your original payment method. Please allow a reasonable processing time for the refund to appear, depending on your bank or payment provider.
7. Changes to This Policy
We may update this Refund Policy from time to time. The current version will always be posted here, with the "last updated" date shown above.
11. Contact
Questions about your privacy or this policy? Email us at info@ichigobeauty.com.