Cancellation Policy

Deposits: A non-refundable deposit is required to secure all appointments and is applied toward your service total. Your booking is not confirmed until the deposit is received. Cancellations & Rescheduling: Cancellations and reschedules MUST be made at least 24 hours before your appointment time — no exceptions. If you cancel, reschedule, or fail to provide this notice for ANY reason, your deposit is forfeited in full and will NOT be transferred to a future booking. A new deposit will be required to book again. Please be certain of your availability before booking, as this policy is strictly enforced. No-Shows: Failure to show without notice results in loss of deposit and may require full prepayment for future bookings. Late Arrivals: A 15-minute grace period applies. Arriving later may result in a shortened service or rescheduling at my discretion, with the deposit forfeited. Your service may still be charged in full. Consultations: All new clients receiving color, extension, or major transformation services require an in-person consultation before their service begins to ensure accurate pricing, timing, and the right approach for your hair. Based on the consultation, clients may be required to sign a waiver before service begins. Extensions: A separate, non-refundable deposit may apply to cover hair and materials once ordered. Pricing may vary based on length, density, and method. Preparation: Arrive with clean, dry, detangled hair unless your service specifies otherwise. Payment: [Cash, card, etc.] accepted. Full balance is due at the end of your appointment. Prices are subject to change based on hair length, density, and products needed. Refunds: Services are non-refundable. If you're unhappy, contact me within 3 days and I'll do my best to make it right with an adjustment. Health & Safety: Please reschedule if you're unwell or have a scalp/skin condition that may affect service. Notify me of any allergies or sensitivities beforehand. Guests: To keep a safe, relaxing space, please limit additional guests unless pre-approved. By booking, you agree to these policies. Thank you for your trust and understanding!